FAQ – FREQUENTLY ASKED QUESTIONS
Placing an order at our online pharmacy
You can simply select a drug that you require, check the quantity and the drug dosage strength that you want. Fill out the registration information and make a payment to have successful order. You have to note your order number so that you can use for the future reference. The order can be placed from any part of the world.
Tracking of your order
When you are using express service you can get your tracking information with 2 to 4 days of time. When the tracking details are available to you it is possible for you to know about your package. Not only for this, have you had to know that the tracking information is also offered to people who use regular airmail also.
Cancellation of your order
You wish to cancel your order then it can be done at any time of your wish. But when the confirmation of the shipping is sent to you, it is not possible for you to cancel your order. You have to confirm the delivery address for us to do the shipment. When the confirmation is not received from your side then the package would not be sent.
It might take certain business days for the money to be refunded to your account if we have canceled the parcel from our side. However, if you have canceled the order from your side then it would take 2 to 3 business days for your account to be credited with the money.
Safety of buying Generic Drugs
All medicines sold at this online pharmacy are totally safe and approved. This refers even to the generic drugs that you get from our online pharmacy. The generic pills would have the same active element as found in the brands. However, you have to know that generic drugs only differ in color and shape. Even though there will be certain differences in the inactive ingredient there is no need for you to be worried.
This online pharmacy would accept all the payment options. Some of them are VISA, MasterCard, AMEX and Discover card. These customers can easily order medication from us.
The information of the customer that they have offered to us is completely safe and secured. The reason behind this is that we are using SSL support. This information is definitely not shared with anyone.
If your order is lost, or if it is wrongly shipped to a location, then we would take responsibility for it. This online pharmacy will re-ship the drug for free of cost. The owner of the package does not have to pay any money at this phase.
This online pharmacy is known to ship the parcel using two different methods of service:
Express Service – if you opt for this it takes 8-12 business days for Delivery of the parcel to your place.
Regular Service – Order that is delivered with the help of this service can help your package to get delivered within 15-20 business days.
The money is refunded to the account of the customer in case of any wrong delivery, wrong drug, or if the parcel got stuck in customs. To get refunds you have to speak to the customer care team at email@example.com.